Not All Heroes Wear Capes: Delivering 20,000 Smiles

6+ years.
20,000 orders.
11,147 hours on the open road.
1 delivery hero.

Rick Martin has just broken a Bite Squad record. He has completed more than 20,000 deliveries, putting smiles on the faces of hungry customers everywhere he goes.

In 2012, Rick, who was working for another restaurant delivery service at the time, was waiting at a red light when he noticed three branded Bite Squad cars at the same intersection. Determined to find out more about this new company in town, he went in to talk to the folks at Bite Squad. He was hired the next day.

Do the job as expected, and you will be rewarded well with satisfaction and compensation—and exercise!

And it’s a good thing he was, because Rick has been an invaluable member of the squad for more than six years and counting. He now has 15 years of restaurant delivery experience under his belt, and has brought countless smart and innovative ideas to the table, helping to make Bite Squad’s Operations team the best in the industry.

Rick is always willing to step up and do whatever is needed,” said Max Runke, who oversees Operations at Bite Squad. “He has helped with driver acquisition, restaurant relations and made numerous other contributions to this organization as a whole.

Delivering to people’s homes and interacting with customers on a daily basis, delivery drivers see a lot of interesting things. So we sat down with Rick to hear about his most memorable moments and find out what it takes to be a great Bite Squad driver. 

What do you love most about this job?
Everyday is an adventure! You never know where you will travel, what you will see, who you will meet, or what new restaurant you will visit. I also enjoy making friends with other squad members and our restaurant partners.

What’s a surprising thing you’ve learned about Bite Squad ?
Do the job as expected, and you will be rewarded well with satisfaction and compensation—and exercise!

What’s the funniest thing that’s ever happened to you on the job?
I have been asked to sing a song into the intercom for a gift delivery, deliver apologies along with the food, and have delivered many celebrations.

What’s the strangest thing a customer has done?
Ordered a single milkshake from a restaurant seven miles from their home.

What food makes your car smell the best? The worst?
All the food smells great. I often get comments from others when riding in elevators like, “That smells so good!” It provides a great opportunity to describe the restaurant and promote Bite Squad. I always hand out Free Delivery cards, too!

How many deliveries did you make during your busiest day?
The most so far is 25 deliveries in one day.

What do you usually listen to in the car en route?
Political talk radio, a variety of Podcasts, contemporary music—and of course traffic and weather reports when needed.

Best advice for a new Bite Squad delivery driver? 

  • Always dress for success: Bite Squad proper dress code.
  • Utilize your hot bag, from restaurant to customer.
  • Verify even the smallest of requests from our customers while still at the restaurant.
  • GPS will always have you drive the busiest streets. Consider avoiding routes showing “red,” as the alternate route may be best.

What do you like to do for fun when you’re not working?
I enjoy driving my VW; spending time with my little “monster,” a six-month old Siamese cat; watching movies and listening to music with friends; and attending Twin Cities events. I have many hobbies, too, including horticulture, photography, literature, politics, cooking and dining out.

Thank you, Rick, for delivering smiles to Bite Squad customers all around the Twin Cities!

Interested in joining the squad?